Our promise
We want you to be happy with Norvita Alpha Gummies. If something is wrong with your order, we will make it right.
Damaged, incorrect or defective orders
If your order arrives damaged, sealed incorrectly or is not what you ordered, email support@norvitahealthlabs.com within 7 days of delivery with your order number and a clear photo. We will send a replacement or refund the order.
Change of mind
For hygiene and safety, we cannot accept returns of opened supplements. Unopened, sealed packs may be returned within 7 days of delivery. The pack must be in its original condition, and the customer covers return shipping unless the item was our error.
How refunds are paid
Because orders are paid by cash on delivery, approved refunds are sent by bank transfer or mobile wallet to the account you give us, within 7 working days of approval.